• Better Emails

Writing effective emails gives you the ability to achieve goals and build good relationships with colleagues and clients. Learn how to plan, organise, write and edit your emails in order to communicate more effectively and enhance productivity at work. 

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• Interpersonal Communication Skills

Communicating with clients and colleagues in a more professional way helps to build trust and achieve better results. Learn about different communication styles and discover easy-to-use tools and techniques to adapt your style, build key relationships and achieve your career goals.

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• Success with Presentations

Presenting an idea in a persuasive and professional way can change the course of your career. Increase the quality of your work by learning how to plan, structure and deliver your presentation so that you can communicate your ideas persuasively and engage with your audience in a calm and confident manner.

• Delivering Service Excellence

Develop the skills and behaviours necessary to exceed customer expectations. Learn how to map the customer journey and examine how it can be improved. Practice techniques that focus on proactively seeking out and understanding customers’ needs and expectations, aiding the management of customer complaints and recovery from service problems.

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• Grammar Foundations

Communicating accurately with stakeholders is key to projecting a professional image. Review the fundamentals of English grammar through interesting and informative learning activities designed to improve your accuracy. Build confidence through the increased precision and clarity of your written and spoken communication.